Cancellation Policies

Dear Customer - We feel that Southern Retreats is unique regarding our very accommodating policies pertaining to cancellations and other guidelines or rules since our intentions are to enjoy operating our retreat and to make friends along the way, not alienate them. However, another one-of-a-kind quality of our retreat is the (often extensive and detailed) advance planning and preparation that is made in order to enhance the fun, relaxation and productive atmosphere available to all participants.  Many expenses can be incurred well ahead of the guest's arrival and we basically ask only for reasonable advance communication when plans must be altered and for consideration regarding the following understandable and fair cancellation policies.. A deposit is by definition, intended to be non-refundable if it is to serve any practical purpose what so ever as you should agree - we do.  However, we offer a few limited exceptions to this statement as detailed below.

P1 - Your reservation is never "guaranteed" until we have physically received your deposit.

P2 - Reservations canceled before 120 days (4 months) of the retreat are eligible for a full refund of any money paid.  Reservations canceled between 30 and 90 days of the retreat are subject to a full refund of any money paid less the $75 deposit,  which will be held and applied toward a future reservation within one year.  If not used within 1 year of the original reservation, the deposit is forfeited by the customer. 

P3 - Reservations canceled less than 30 days before the arrival date forfeit the full retreat cost.  If a replacement attendee is found, your retreat fee (less the $75 deposit) will be held and applied toward a future reservation within one year.  If not used within 1 year of the original reservation, the full amount is forfeited by the customer.

P4 - All reservations and money paid in advance of the retreat date is transferable to another person upon management approval, at any time prior to the original retreat date to a person not already registered for any upcoming retreat, again, at management discretion. Transferring a deposit to someone already registered would effectively be the same as a cash refund. Deposits may not be transferred to another group member for the same weekend.

P5 - All cancellation requests must be received in writing (email is great) and all applicable dates are considered relative to the date we receive your written request. You must include your name, retreat date registered for, method of payment, and a check number if applicable. This helps us to faster find your reservation and any payments made. All refunds are less any transaction fees and refund costs that we may have incurred (usually $5 or less total for credit card fees, and/or mailing costs.)

P6 - In the event a retreat must be canceled by us for circumstances beyond our control (i.e. state mandated weather/road conditions, etc.) we will apply all monies paid to us at that point to any other available retreat date (of the customer's choice) within one calendar year of the original reservation date.

P7 - We reserve the right to refuse service to anyone that at any time conducts themselves in a manner that we feel interferes with anyone else being able to contently enjoy their weekend stay.  Anyone asked to leave the retreat for any reason will not be refunded any money paid to that point what so ever.

P8 - Please be aware that all sales taxes (local, state, etc.) will be added to all merchandise sales as applicable and required by law.

P9 - Our polices are of course subject to change at any time and the policies in effect at the time of dispute, cancellation request or final dispute resolution will apply at our discretion.  If concerned, please print these policies now and keep them with your reservation information. 

If you have any questions, concerns or need further clarification regarding any policy of our retreat please do not hesitate to contact us by email.